Orders
How do I place an order?
How do I place an order?
Adding Items to Your Cart
- Visit Eclare.sg and browse our selection of beauty, skincare, and fragrance products.
- Select your desired item and click "Add to Cart", adjusting the quantity as needed.
- Click the Cart icon at the top right corner to review your selected items.
- If applicable, enter a Promo Code and click "Apply" to enjoy discounts.
- Choose any available complimentary samples (while stocks last).
Placing Your Order
- Once you're satisfied with your cart, click "Secure Checkout" to proceed.
- Enter your Shipping Address, select your preferred Shipping Method, and choose a Payment Option.
- Review your order details carefully, then click "Place Order" to complete your purchase.
Order Confirmation
After placing your order, you will receive a confirmation email with your order details.
Enjoy shopping with Eclare!
Can I Modify or Cancel My Order?
Can I Modify or Cancel My Order?
Unfortunately, once an order has been successfully placed, we are unable to make any modifications, such as changing the shipping method or adjusting the quantity of items.
As Eclare is not responsible for refunds or replacements for orders delivered to incorrect addresses provided at checkout, we strongly recommend reviewing your cart and shipping details carefully before completing your purchase.
For further inquiries, please reach out to our Customer Service Team via Web Chat for assistance.
Where is My Order Confirmation Number?
Where is My Order Confirmation Number?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some Your order confirmation number is generated only after you have successfully placed an order. Once confirmed, you will receive an email with your order details.
If you placed your order while signed into your account, you can also track its status by visiting "Orders" in your account.
Didn't Receive Your Order Confirmation?
Don't worry! We're here to help. Please reach out to our Customer Service Team via Web Chat for assistance.regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
Why does my order status show 'Payment Pending'?
Why does my order status show 'Payment Pending'?
The 'Payment Pending' status typically appears when payment is unsuccessful. If this happens, you should receive an email from us with instructions on how to reattempt payment.
Unable to Reattempt Payment or Didn't Receive a Payment Failure Email?
To avoid duplicate orders, please do not place a new order. Instead, contact our Customer Service Team for assistance.
Already Paid but Order Status Hasn't Updated After 24 Hours?
Our Customer Service Team can verify your payment and resend your order confirmation. Please reach out to us via Web Chat.
How long does shipping take?
How long does shipping take?
Shipping typically takes 1-3 business days. You will receive a tracking number once your order has shipped so you can monitor its progress.
Delivery
How can i track my order?
How can i track my order?
Checking Your Order Status
You can easily track your order by logging into ‘My Account’ and selecting ‘Orders’ to view real-time updates.
Order Status Explained
Preparing to Ship / In Transit –Your order has been packed and has left Eclare’s warehouse! You’ll receive an email with a tracking link and number once your parcel is on its way. Please allow 24 hours for the tracking link to activate.With Drivers –Your parcel is on the final leg of its journey! A driver has picked up your order, and you should receive updates from our courier partner once it’s en route to your delivery address.
Delayed Delivery?
If your order hasn’t arrived within the expected time frame, we sincerely apologize for the delay. While no action is needed on your end, you can continue tracking your parcel in the ‘Orders’ section.
Can’t Find Your Order in ‘My Account’?
Only orders placed while signed in will appear under ‘My Account’. If you checked out as a guest, your order will not be visible there.
Need further assistance? Our Customer Service Team is happy to help.
What are your delivery options & shipping fees?
What are your delivery options & shipping fees?
Why is there a delay in my delivery, and what should I do?
Why is there a delay in my delivery, and what should I do?
Due to an increased volume of orders, some deliveries may take longer than expected. We apologize for the delay!
There's no need to take any action. You can simply log into My Account to check the status of your order and continue tracking your parcel in the Orders section.
Return, Exchange & Refund
What is the Return, Exchange & Refund Policy?
What is the Return, Exchange & Refund Policy?
At Eclare, we strive to provide a seamless shopping experience with accurate product descriptions and quality service. However, occasional discrepancies in descriptions, colors, pricing, or promotions may occur. We reserve the right to correct any inaccuracies, update information, or cancel orders if errors are found, even after an order has been placed—without prior notice.
Returns & Exchanges
If you are not completely satisfied with your purchase or have made an incorrect order, you may request a return or exchange within 14 days of receiving your order, subject to the following conditions:
The item must be in its original condition—unopened, unused, and with its original packaging intact.Products purchased as part of a set or multi-item pack must be returned as a complete set.Items marked as non-returnable or non-exchangeable are not eligible for return.Shipping fees are non-refundable, and return shipping costs for online orders will be borne by the customer.Any free gifts or vouchers received with the product must also be returned.Your rights under applicable consumer laws remain unaffected by this policy.
To initiate a return or exchange, please contact us at support@eclare.sg or via Eclare web chat.
Refund Policy
Refunds may be issued under the following circumstances:
If a product is damaged upon delivery or expired, we will offer a refund or replacement.If an incorrect product was delivered or an ordered item is missing, we will provide a refund or send the correct item.If we send an incorrect item, Eclare reserves the right to retrieve the wrong product before processing a refund or replacement.If you were charged more than the correct price, we will refund the difference.
Refunds will be processed back to the original payment method and may take up to 14 business days to reflect in your account. Customers who no longer have access to the original payment method must contact their bank or payment provider for assistance.
Order Modifications & Cancellations
Once an order is confirmed, cancellations and modifications are not allowed, so please review your order carefully before proceeding with payment.Eclare reserves the right to cancel an order (or any part of it) at its discretion, even after confirmation. If this occurs, you will be notified via email, and a full refund will be issued.
By placing an order on Eclare.sg, you agree to the terms outlined above. If you have any questions, our Customer Service Team is happy to assist you.
What is the return process?
What is the return process?
How do I return an order?
To initiate a return, please contact our Customer Service via the web chat or contact form. Include the following details in your enquiry:
- Order Number
- Name of the Item
- Reason for return
- Item Photo
What qualifies returns?
| Return Reason | Refund | Store Credit/Gift Card |
|---|---|---|
| My Item arrived Damaged/Faulty | YES | YES |
| I’ve tried the product and have changed my mind | NO | NO |
| My product is unused but I’ve changed my mind | YES | YES |
| I have received the wrong item | YES | YES |
| One of the items I ordered was missing | YES | YES |
| I would like to return my item but I do not have any proof of purchase* | NO | NO |
*Proof of purchase = email invoice
If you need assistance with your return or have further questions, please contact our Customer Service Team.
