Privacy policy

Effective Date: March 18, 2025

1. Introduction

Eclare.sg ("Eclare," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access any of our Services.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Changes will be posted on this page with an updated effective date.

2. Collection of Personal Data

We collect personal data in the following ways:

Information You Provide Directly:

  • When you create an account, make a purchase, or contact us, we may collect details such as your name, gender, date of birth, address, email, contact number, and payment information.

  • Account information, including username, password, and security details.

  • Order information, including billing and shipping details, purchase history, and loyalty points.

  • Customer support inquiries and any details you provide in communications with us.

Automated Information Collection:

  • As you navigate our site or use our services, we collect data such as your IP address, device details, browser type, browsing behavior, and shopping activity using cookies and similar technologies.

Information from Third Parties:

  • We may receive data from third-party partners, such as payment processors, marketing partners, and service providers (e.g., Shopify) to enhance our services and operations.

3. Use of Personal Data

Your personal data may be used for the following purposes:

  • Processing and fulfilling orders, including delivery arrangements.

  • Managing your account and providing customer support.

  • Enhancing our website, products, and services based on user feedback.

  • Sending promotional materials, updates, and marketing communications, subject to your consent.

  • Conducting market research and personalizing your experience with Eclare.

  • Ensuring security, fraud detection, and compliance with legal obligations.

4. Disclosure of Personal Data

We may share your personal data in the following circumstances:

  • Service Providers: With third-party vendors assisting in operations such as payment processing, order fulfillment, and marketing, bound by confidentiality agreements.

  • Legal Obligations: When required by law, legal processes, or governmental requests.

  • Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred with appropriate notice.

  • Marketing and Advertising: With business and marketing partners for advertising and promotional purposes.

  • Corporate Affiliates: Within our corporate group to facilitate operations.

We do not sell or share sensitive personal data without your consent.

5. Security of Personal Data

We implement reasonable security measures to protect your personal data. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.

6. Retention of Personal Data

We retain your personal data only as long as necessary for business and legal purposes, including fulfilling transactions, complying with legal obligations, and resolving disputes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access/Know: Request access to personal information we hold about you.

  • Right to Delete: Request deletion of your personal data, subject to legal requirements.

  • Right to Correct: Request corrections to inaccurate information.

  • Right to Data Portability: Request a copy of your data in a structured format.

  • Right to Opt Out: Opt-out of certain data-sharing or targeted advertising.

  • Right to Restrict Processing: Request limitations on the processing of your data.

  • Right to Withdraw Consent: Where applicable, withdraw consent for specific data uses.

To exercise these rights, please contact us at support@eclare.sg. We may require identity verification before processing your request.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings, but this may impact site functionality. For more details, see Shopify’s Cookie Policy.

9. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal data from individuals under 16 years old. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its deletion.

11. International Data Transfers

We may transfer, store, and process your data outside your country, including in regions with different data protection laws. If we transfer data out of Europe, we rely on Standard Contractual Clauses or other recognized legal mechanisms.

12. Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: support@eclare.sg

By using Eclare’s services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal data as described.