Refund policy

At Eclare, we strive to provide a seamless shopping experience with accurate product descriptions and quality service. However, occasional discrepancies in descriptions, colors, pricing, or promotions may occur. We reserve the right to correct any inaccuracies, update information, or cancel orders if errors are found, even after an order has been placed—without prior notice.

Returns & Exchanges

If you are not completely satisfied with your purchase or have made an incorrect order, you may request a return or exchange within 14 days of receiving your order, subject to the following conditions:

The item must be in its original condition—unopened, unused, and with its original packaging intact.
Products purchased as part of a set or multi-item pack must be returned as a complete set.
Items marked as non-returnable or non-exchangeable are not eligible for return.
Shipping fees are non-refundable, and return shipping costs for online orders will be borne by the customer.
Any free gifts or vouchers received with the product must also be returned.
Your rights under applicable consumer laws remain unaffected by this policy.

To initiate a return or exchange, please contact us at support@eclare.sg or via Eclare web chat.

Refund Policy

Refunds may be issued under the following circumstances:

If a product is damaged upon delivery or expired, we will offer a refund or replacement.
If an incorrect product was delivered or an ordered item is missing, we will provide a refund or send the correct item.
If we send an incorrect item, Eclare reserves the right to retrieve the wrong product before processing a refund or replacement.
If you were charged more than the correct price, we will refund the difference.

Refunds will be processed back to the original payment method and may take up to 14 business days to reflect in your account. Customers who no longer have access to the original payment method must contact their bank or payment provider for assistance.

Order Modifications & Cancellations

Once an order is confirmed, cancellations and modifications are not allowed, so please review your order carefully before proceeding with payment.
Eclare reserves the right to cancel an order (or any part of it) at its discretion, even after confirmation. If this occurs, you will be notified via email, and a full refund will be issued.

By placing an order on Eclare.sg, you agree to the terms outlined above. If you have any questions, our Customer Service Team is happy to assist you.